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Problem with Template background colour

We have a problem which has just manifested itself.  Every time we create a message from one of our templates, the white background gets changed to magenta blue (see screenshot).

If you look at the template itself in the Templates section of message it looks white and if you edit it, it still looks white - but when you create a new message, select the template and then go to message details, it goes blue.

The workaround I found for this week was to create the message, select the template and from the message details section, click on Edit, to to Settings tab and re-select the already selected white background and click update - it then went back to white. 

  • Penny Morgan
  • Jan 10 2019
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    Daisey Fahringer commented
    10 Jan 13:31

    Hi Penny,

    Thank you for reaching out. This issue is being caused by two ## in the color field for the background color. Our development team is working to resolve this now.



  • Angie Frigge commented
    11 Jan 18:58

    We had the same issue!  I screen shot the issue and sent it to a ticket.