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eNotify Analytics: Export # of clicks instead of "click rate"

"Number of clicks" is more useful than "click rate" which is what you see when you export to excel. Thanks for considering. 

  • Guest
  • May 31 2018
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  • Admin
    Daisey Fahringer commented
    May 31, 2018 18:32

    Hi,

    The Export button at the top of the eNotice Report should provide the "Click throughs", "Unique Click throughs" and the "Click through rate". Is this the same report you are using? There are several other export buttons that provide slightly different information.

    Thanks,
    Daisey

  • Guest commented
    May 31, 2018 19:24

    Hi Daisey,

    Thanks for replying.  The most useful datapoint is # of clicks for each hyperlink. The screen capture you provided I believe shows total number of clicks across all hyperlinks combined. This is generally not useful (to us at least). If you scroll down to the piechart on that page in the "eNotice Clickthroughs" section,  you'll see the Export button I clicked on. 

    Best,
    Linda

  • Admin
    Daisey Fahringer commented
    May 31, 2018 19:52

    Hi Linda,

    Thank you for the additional information. I think we still have what you need, but just in another area. :-)

    At the top of the Enotice Report screen, if you click on the "Click-throughs" button, and then "Export", you should be able to get the number of clicks per link in your message.

    We are in the process of rewriting eNotify into a new Messages module for Composer, and I am the Product Manager overseeing the project. I'm going to make a note that when we get to the export functionality for Messages portion of the project that we need to clean it up a little... having 3 export buttons all in similar locations, but with different exports is rather confusing!

    Thanks,
    Daisey

  • Guest commented
    May 31, 2018 20:19

    Hi Daisey, 

    Thanks-- i never noticed that Clickthrough button before but you are correct -- that yields the excel document I was looking for. 

    I hope you don't regret outing yourself to me s Project Manager for the eNotify upgrade :), BUT I'd like to inquire if you'll be overseeing the change that prevents a template from being modified once it has been set on a given email draft so that email draft won't be overwritten. Mike Elliott told me this would be done "long-term" (FS ticket: 8757188).

    In other email software like Constant Contact and Veracross, if you change a template while you're in the middle of writing an email, the dummy text in the template does not overwrite your email. In eNotify it does. I spent many hours recreating emails when I first moved to eNotify in April because of this (we use Veracross for all emails except eNewsletter right now so it's easy to mix it up with eNotify)

    If you can't fix this when you do your upgrade, I'd ask if you can at least include a warning/pop-up when someone clicks the "change template" button alerting them that this will overwrite their email text. Thanks for considering.

    Best,
    Linda

  • Admin
    Daisey Fahringer commented
    May 31, 2018 20:31

    Hi Linda,

    Oh, great! I'm glad eNotify has the report you were looking for.

    Also, we are hopefully addressing the issue in Messages. Thanks so much for your feedback!

    Daisey